Patients

Welcome

Welcome to Arizona Spine and Joint Hospital! We appreciate the trust you have placed in us and look forward to doing our best to meet your needs, provide you with excellent quality care and exceed your expectations in a comfortable and convenient manner.

Arizona Spine and Joint Hospital combines the latest technology with a warm and caring staff who specialize in Orthopedic, Spine, Podiatry and Pain Management. Our experienced team will provide the care you need so you can return home as soon as possible to recuperate in familiar surroundings.

Our Hospital offers a safe, convenient high-quality alternative to routine inpatient hospitalization in a large hospital environment. Arizona Spine and Joint Hospital is fully certified by the Arizona Department of Health, licensed by Medicare and accredited by Joint Commission on Accreditation of Healthcare Organizations.

 

How is Arizona Spine and Joint Hospital Different?

 

For your convenience, everything from pre-operative testing, recovery care and in-patient services is located within our facility or coordinated in advance of your arrival to the hospital.

Our Hospital's warm and caring environment helps to minimize the stress often associated with hospital procedures.

Our Hospital is an attractive cost-effective alternative for patient care delivered in a typical hospital setting.

Our Hospital specializes in Orthopedic, Spine, Podiatric and Pain Management and our staff members have special training and preparation in these procedures. We pay particular attention to your safety and keeping you comfortable before, during and after your procedure.

Above all, we want your stay to be as pleasant as any hospital experience can be!

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Patient Rights

 

While you are a patient at Arizona Spine and Joint Hospital, you, your doctor and the hospital staff form a partnership focused on meeting your healthcare needs. For this partnership to be effective, it is important for you to know what to expect of us and what we expect of you. Our shared expectations are expressed in our Patient Bill of Rights and Responsibilities.

You and Your Family Have the Right:

  • To considerate and respectful care.

  • To be well-informed about your illness, possible treatments, and likely outcome and to discuss this information with your physician.

  • To consent to or refuse a treatment, as permitted by law. If you refuse a recommended treatment, you will receive other needed and available care.

  • To expect that your statements about pain will be believed and that your pain will be managed appropriately.

  • To remain free from restraints unless medically or behaviorally necessary to ensure a safe environment of care for you and others.

  • To receive care in a safe setting and be free from all forms of abuse or harassment and to be provided protective services as requested or required.

  • To ask and be informed of the existence of business relationships among the hospital, educational institutions, and other health care providers or payers which may influence your care or treatment.

  • To appoint a health care agent to speak in your behalf if you loose the ability to communicate your wishes regarding possible treatment alternatives and to expect that your advance directive will be followed.

  • To auditory and visual privacy to the extent possible with recognition of your personal dignity.

  • To expect that your medical record will be held in the highest confidentiality and that only individuals involved in your care or those monitoring its quality will read your medical record.

  • To expect equal medical treatment regardless of race, color, national origin, age, religion, handicap, sexual orientation, marital status, gender or economic status.

  • To know the identity and professional status of individuals providing care and services and which physician or other practitioners are primarily responsible for your care.

  • To be told of realistic care alternatives when hospital care is no longer appropriate.

  • To consent to or decline to take part in research affecting your care. If you choose not to participate, you will receive the most effective care the hospital otherwise provides.

  • To know about hospital rules that affect you and your treatments well as information about charges and payment methods.

  • To know about and access hospital resources such as social work, pastoral care or the Ethics Committee that can help resolve questions and concerns about you hospital stay and care.

  • To file a grievance or lodge a complaint while a patient at this hospital without fear of reprisal.

  • To review your medical records and have the information explained, except when restricted by law.

  • To an interpreter by verbal, written or signed communication when you do not speak the predominant language of the community.


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Patient Responsibilities

 

To provide accurate and complete information. This includes complaints or symptoms, past or current illnesses, hospitalizations, current medications (to include herbal or alternative treatments), allergy to antibiotics or drugs (e.g., penicillin or barbiturates), pain and previous methods of relief, and other matters relating to your health, to include unexpected changes. This also includes any spiritual, religious, and/or cultural values as well as lifestyle choices that may affect your treatment.

Participate actively in decisions about treatment: To let us know if you have questions or concerns about your care. To follow the treatment your doctors and nurses have worked out with you. To give the hospital a copy of your Living Will and/or Medical Power of Attorney if you have one.

Avoid lost time and resources: To keep all scheduled appointments. If you cannot keep an appointment, please cancel it 24-hours in advance if possible.

Assist in the management of your pain: To assist your health care team by letting them know when your pain first begins and when treatment provides no relief. Do not hesitate to discuss your pain options and fears with the staff.

Show respect and consideration: To follow the rules and regulations affecting patient care and conduct. To assist in the control of noise and the number of visitors. To honor the dignity, worth and value of other people and to respect the property of others and this medical facility. To refrain from smoking within this hospital.

Safeguard your valuables: To leave valuables at home, if possible. Valuables can be secured for you by the hospital if necessary.

Provide compliments, complaints, suggestions: To assist the hospital in providing the best possible care by reporting compliments, complaints or concerns and make recommendation for improvement. If you believe any of your rights have been or may be violated, please let us know so we can assist you as soon as possible.

Settle financial obligations: To contact the hospital business office for assistance and information on payment of any hospital expenses.

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What to Bring to the Hospital

 

There is very little you need to bring with you to the hospital.

You will want to remember your eyeglasses, contacts, dentures, hearing aid, and other personal items which will make you comfortable during your stay.

You should also bring insurance information and personal identification. If you have an Advanced Directive or Living Will, bring it with you to the hospital.

Bring all the medications you take at home including over-the-counter and herbal or dietary supplements. This will help us make sure we have an accurate history of the medications, herbal supplements and over the counter medications you routinely take.

You may wish to bring a book or other reading materials. You may bring your own sleepwear, robe, slippers, makeup and other items that will make you feel most comfortable. Bring a change of comfortable, loose clothing to wear home when you are discharged.

Don’t bring valuables, such as rings and other jewelry, credit cards, checkbooks or large amounts of cash. Small amounts of cash for vending machines and incidentals is sufficient. If you are staying overnight, the hospital will provide you with a hospital gown, warm socks/slippers and personal hygiene items including toothbrushes, toothpaste, mouthwash, shampoo, conditioner, lotion and powder.

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Preparing for your Surgery or Pain Procedure

 

Careful attention to the following instructions will help ensure your comfort and reduce the possibility of complications.

Unless you are specifically advised differently, do not eat or drink anything including water after midnight the day of your procedure. Undigested food in the stomach may cause complications and your procedure is likely to be postponed if you forget to follow this instruction. Do not smoke, chew gum, or eat candy after midnight the evening before your procedure. Take only the medication your physician or nurse tells you to take on the morning of surgery; only with a sip of water.

If you feel ill or have a fever, call your physician so he can evaluate whether to postpone your procedure to avoid complications.

Bathe or shower the morning of your procedure to clean your skin and reduce the chance of infection.

Remove all make-up, nail polish and jewelry, including all visible and non-visible piercing before coming to the hospital. While we have provisions for helping you safeguard your valuables, it is best if you leave these at home.

Wear casual, loose clothing. During your procedure, you will wear a patient gown provided by the Hospital.

Arrive at the hospital 1 ½ hours prior to your scheduled surgery time. We will use this time to prepare you for your procedure.

If you are scheduled for general anesthesia or sedation, arrange for an adult to drive you home and stay with you the first night following your return home from our hospital. A member of our staff will be happy to contact the person you designated when you are ready to leave. We will also provide you with detailed discharge instructions so that both you and anyone helping to care for you at home will know what to expect and what to do to keep you safe and comfortable.

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Tips for Safer Surgery

 

Millions of people have surgery each year. Every surgery has risks, but we know there are some that can be prevented. What does this mean to you as a patient? If your doctors and nurses follow some simple steps, you will have a shorter and safer hospital stay. One way you can help lower your risk for problems from your surgery is to talk with a member of your surgical care team before surgery about the type of care you should receive. Your care team includes your surgeon, your anesthesiologist and your nurses. Ask your doctor or nurse who you should discuss this tip sheet with and when. This tip sheet will help you know what to ask.

Questions to Ask Your Doctors and Nurses Before Surgery:

To avoid infection
If I need antibiotics before surgery, when will I receive the antibiotic and for how long? Antibiotics should be given within 60 minutes before surgery and should be stopped within 24 hours in most cases. Given properly, antibiotics can greatly lower your chances of getting an infection after surgery.
If hair needs to be removed from the part of my body that is having surgery, what will you use? Your doctor or nurse should use electronic clippers to remove hair if needed at the site of your surgery. Using a razor to remove hair before surgery can cause infections because of the risk of leaving small cuts on the skin.

To avoid blood clots
What will you do to prevent blood clots? Blood clots can lead to heart attacks and strokes. When you have surgery, you are at risk of getting blood clots because you do not move while under anesthesia. The more complicated your surgery, the higher your risk. Your doctor will know your risk for blood clots and steps that will help prevent them, such as giving you the right medicine before surgery.

To avoid heart attacks
If I take medicine for heart disease, should I keep taking it? Taking certain medicines together can cause problems. Tell your doctor about all the medicines you are taking, including over-the-counter things like aspirin and herbal remedies. Your doctor or nurse will tell you which medicines you should continue to take and which medicines you should stop taking before surgery.

Other Information/Resources

  • Tell your doctor about other medical problems you may have, such as allergies or diabetes.  These problems could affect your surgery and treatment.

  • Call your doctor if you are feeling ill or have a fever before surgery.

  • Patients who smoke get more infections. Talk to your doctor about how you can quit.

  • If you do not see them do so, ask your care team members to wash their hands before examining you.

  • Speak up if you have questions or concerns. If you do not understand, ask again. It’s your body and you have a right to know.  For information on the Joint Commission’s Speak Up™ program, which includes an animated video, visit http://www.youtube.com/user/TheJointCommission.

  • For information on preparing for surgery, please visit http://www.ahrq.gov/consumer/surgery/surgery.htm, which offers additional questions to ask your physician and surgeon about your surgery.

  • For information on quality of hospital care, visit Hospital Compare at http://www.hospitalcompare.hhs.gov. It includes information on how often hospitals provide some of the recommended care to get the best results for most patients.

  • For patient information concerning anesthesia, please visit http://www.asahq.org/patientEducation.htm.

  • For more information concerning surgery, visit the American College of Surgeons at http://www.facs.org/public_info/ppserv.html.

  • The Surgical Care Improvement Project (SCIP) is a large national partnership dedicated to reducing the number of preventable surgical complications. SCIP includes a number of steps that surgeons, anesthesiologists, nurses and patients take to lower the number of surgical problems.  Project Coordinators:
    Oklahoma Foundation for Medical Quality
    14000 Quail Springs Parkway • Suite 400
    Oklahoma City, Oklahoma 73134
    405.840.2891 • SCIPpartnership@okqio.sdps.org
  • If you have additional questions, please contact your doctor.

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After Your Surgery or Procedure

 

If you have a surgical procedure, you will go to the recovery room known as the Post Anesthesia Care Unit (PACU). Your condition will be monitored by a registered nurse and an anesthesiologist. When you are awake and stable, you will be released to go home or to the inpatient care unit if you will require an overnight stay. The hospital staff will notify your family of your room number and direct phone number so they may visit you when you are ready to receive visitors. Your length of stay will depend on the type of procedure and your physician’s instructions. At all times during your inpatient stay, you will have specially trained registered nurses available to provide for your needs and care.

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Advance Directives

 

Every patient is asked to participate in a discussion affecting his care. By Federal law, the Advance Directive is available to every patient and should be a part of your medical record. As a competent adult, you have the right to accept or refuse any medical treatment. "Competent" means you understand your condition and the results your decisions may have. As long as you are competent, you are the only person who can decide what medical treatment you want to receive. Your doctors will give you information and advice about the pros and cons of different kinds of treatment, but only you can choose whether to say "yes" or "no." You can say "no" even if the treatment you refuse might keep you alive longer and even if your doctor or your family wants you to have it.

What is an Advance Directive?

Advance Directives are documents signed by a competent person giving direction to health care providers about treatment choices in certain circumstances. The document is called an Advance Directive because you are directing and documenting your wishes about future care. There are two types of Advance Directives: A durable power of attorney for health care allows you to name a "patient advocate" to act for you and carry out your wishes when you are unable to express your wishes; and a living will that allows you to state your wishes in writing regarding future care, but does not name a patient advocate.

What should I do if I want an Advance Directive?

Ask a member of the hospital staff to assist you. They will provide you information necessary to execute an Advance Directive. Legal advice is not required, but if you wish, your attorney can also help you prepare a document. The law does not allow hospital personnel to witness these documents, so you will need to make other arrangements to complete the requirement. When you are admitted to the hospital, you will be asked about advance directives and be given a brochure about advance directives, also known as living wills or durable powers of attorney. If you have any questions concerning this matter, or would like assistance in obtaining such a document, please ask your nurse.

If you already have an Advance Directive, please bring it with you to the hospital. If you need additional information about Advance Directives, please ask any member of the hospital staff.


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Anesthesia

 

If you require anesthesia, your doctor and anesthesiologist will talk with you and review your medical history. They will help you understand and choose from the variety of anesthetic options available to you. If you have any questions or special needs, please feel free to ask your doctor or nurse to clarify them for you before the day of your procedure.

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Food Services - Our Chefs

 

Look forward to great food! The hospital’s food service is provided by a Professional Chef. We think you will find both the quality and selection of food served is excellent. Meals will be served in your room. You will be visited by a member of the hospital’s food service staff each day to make your meal selections.

Clinical dietary services are provided by a registered clinical dietician who will ensure that any special diets or foods ordered by your doctor meet your needs.

Meals may also be ordered for a guest. Please let your nurse or food service personnel know if you plan to have a visitor at meal time.

Please consult your nurse for authorization before consuming foods other than those served by the hospital. If you have special dietary needs, please make sure we are aware of them as we plan for your admission.

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Concerns, Complaints and Grievances

 

We will do our best to make your stay as pleasant and comfortable as possible. We do not anticipate any problems and will do our utmost to make sure you are pleased with the care and services you receive. Your well-being is important to us, so if you do have a concern or problem during your stay, let us help.

The Administrative staff can answer questions about Hospital policies, facilitate communication among departments and solve problems on-the-spot. If we are doing something wrong, we want to let our staff know so we can correct the problem. We would also love to know if you think we did a good job. We want to know what you think.

We also offer a variety of alternatives for the resolution of any medical/legal or ethical concerns, should such questions arise. If you need assistance with any Hospital matter, please ask your nurse to contact the hospital’s Administrator on-call.

Our goal is to deliver the highest quality patient care in an environment most relaxing for the patient. No one is better qualified to measure our success than a former patient. We ask you to please complete your confidential patient evaluation form and return it as soon as you can. This allows us to evaluate your overall satisfaction with the care you received at our hospital. Consider your options and discover the friendly, professional care available at Arizona Spine and Joint Hospital.

You will be asked to sign a consent-to-treatment form, which gives permission for the physician and facility to care for you. There will be other forms that will need to be completed for your processing to begin. Many of these forms are used to re-verify information so that we can ensure your safety in the hospital. While we understand that you may have completed similar documents at your physician’s office, the hospital must also complete the same form to process your procedure and, if necessary, your extended stay at our hospital. If the patient is a minor, a parent or legal guardian must sign these forms. Any member of the hospital staff will be glad to help you to fully understand the consent process prior to your surgery or pain procedure.

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Discharge Planning

 

Your discharge planning begins at the time of your admission to the hospital. These plans may include: provisions for rehabilitation, assistance with activities of daily living, nursing home placement and other healthcare needs. The Case Manager will be happy to assist you if you have any questions related to preparations being made for your discharge from the hospital. As with all of your healthcare decisions, our Case Manager wants you to be actively involved and, ultimately, to make your own choices with regard to selecting providers of services, supplies and equipment that you may need after discharge. As a patient, you have the right to choose which company or provider of services you will use after discharge from the hospital. Your nurse or the hospital Case Manager will give you information about various options you have when making decisions about after discharge care, however, we are prohibited from selecting a provider of such services for you.

In many cases, your doctor may recommend a specific provider that he/she feels will best meet your needs. In some cases, your doctor may own or have a financial interest in one or more providers. Should this be the case with the provider you choose, and if we are aware of such a business relationship, we will disclose this information to you. Regardless of the provider you choose, we will coordinate with them to ensure your needs have been anticipated and met by the time you are discharged from the hospital.

Discharge Information

On the day of discharge from the hospital, patients should prepare to leave their rooms before 11 a.m. A member of the hospital’s business office may contact you prior to discharge to ensure all financial arrangements are in order. For your safety because of the sedating effects of medications, if you are having your procedure as an outpatient, you must have a responsible adult drive you home from the hospital. If you have received anesthesia including IV sedation, blocks, spinal, epidural or general anesthesia) someone should stay with you the remainder of the day and night. Please follow all instructions given to you by the medical center staff and your physician. If you have any questions, please call your physician.

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Electrical Appliances

 

Hospitals present special safety challenges with regard to electrical equipment. Battery-operated radios, laptop computers, tape players, shavers, and other appliances may be safely used. For your safety and that of others, personal plug-in electrical appliances may not be used in the hospital unless they have been checked by hospital personnel before they are used. If you have a special device that you absolutely must use, please discuss it with your nurse and we will have it inspected by the hospital’s safety officer to ensure it is safe for use in the hospital environment.

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Flowers and Gifts

 

Flowers and other gifts may be delivered directly to your room by visitors or may be left at the hospital’s main reception desk. We will gladly ensure that these are promptly delivered to your room. Flowers and live plants may not be delivered to patients in the surgical or post anesthesia recovery area. However, they can be held for delivery until you reach your inpatient room.

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Interpreter

 

We believe that all patients and their families deserve clear and thorough communication about their health care. Interpreter services for non-English speaking and hearing impaired are available. To help ensure a smooth hospital stay, please let your doctor, nurse or admitting staff know in advance about your language or hearing needs.
If you need an interpreter while in the hospital, please contact your nurse.

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Leaving Your Room

 

To get some exercise and a change of scenery, you may choose to take a walk. As long as your condition allows it, we encourage this activity but before you venture out, please check in with your nurse so we know where to find you. Your nurse will check to make sure you will not miss any scheduled treatments, tests or medications. There may be times when you will need a hospital staff member or volunteer to accompany you for your own safety, so please check with us before you take that walk!

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Lost and Found

 

Please avoid bringing jewelry and other valuables with you to the hospital . The hospital Lost and Found is managed by our Inpatient Manager. For information, or to make a claim, please call the hospital switchboard (480-832-4770) and ask to be connected to the Inpatient Manager.

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Medications

 

While you are at the hospital, your medications will be given on a set schedule, which may be slightly different than what you are used to at home. For your safety and to ensure all medications are properly given, medications are distributed within a certain timeframe, depending on what your doctor has ordered. For example, if your medication is "due" at 9 am, you will receive your medication as early as 8:30 a.m. or as late as 9:30 a.m. This one hour time frame is necessary for our nurses to distribute all their patients' medications appropriately, while still meeting the other needs of each and every patient. Taking your medication any time within the set timeframe meets all the requirements of your medication.

If you have special needs related to the timing of your medications, please discuss these needs with your nurse. It is a good idea to bring all of your home medications with you to the hospital so that we can verify what you are taking. Your own medications will then be returned home with your family member or secured with your valuables until you are discharged. Please remember to bring both prescription medications as well as over-the-counter medications and any herbal preparations you are taking at home.

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Mail

 

Mail is delivered and picked up once a day. Personal mail addressed to you at the hospital will be delivered to your room. Your nurse or any member of the hospital staff will be happy to post any outgoing mail for you.

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Pain Management

 

Pain or discomfort is sometimes an inevitable part of surgical and post-operative care. At Arizona Spine and Joint Hospital, making sure you are as comfortable as possible is one of our primary goals.

Throughout your stay, you will be asked often to rate your level of discomfort on a scale from 0 – 10; with 0 representing no pain and 10 representing severe or intolerable pain.

We will use your responses to help us provide both medications and other measures designed to keep you comfortable. You can help us manage your pain by being an active participant. Here’s how you can help. Remember, medication and other treatments can almost always relieve pain. Please don’t suffer in silence. Let us know as soon as you are experiencing pain and let us assess and treat it. Don’t be afraid of becoming addicted. That will not happen over the course of your short hospital stay. Don’t worry about being a “complainer”. You don’t want to hurt and we don’t want you to either. You have a right to ask for pain relief and the sooner you speak up, the better. It is much easier to control pain in the early stages before it becomes severe.

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Safety

 

We want you to be safe while you are in our hospital. That is why the same questions are sometimes asked more than once about such things as allergies to medications, adverse reactions you may have had in the past, and even such things as “What part of your body is your doctor going to operate on today?” Your nurse will also check your armband identification before giving you medications or other treatments. All of these things, and many others, are designed with one purpose in mind and that is to make sure you are protected and safe from medical error. Please accept these sometimes annoying routines and cooperate with us to make your stay safe, comfortable and uneventful. Another way to stay safe is to prevent falling. Remember that after your procedure, you may be given medications to relieve your pain and help you sleep. These can make you more prone to falling when getting out of bed or using the bathroom. Please use the call system to notify the nurse when you need to get up until together we have determined that it is safe for you to do so on your own.

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Patient Education

 

We believe patient and families should participate in all areas of the patient's healthcare. Your doctor, nurse and other members of the hospital staff will provide information related to your healthcare at various times throughout your stay. You will be provided with both verbal and printed instructions at time of discharge from the hospital. In addition to this information, if you have any questions, please ask your doctor or nurse.

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Parking

 

Ample parking is available in the hospital’s parking lots for both patients and visitors.
If you are visiting a patient that is here for an overnight stay, please park on the east side of the building and enter through the patient discharge area. All visitors will sign in prior to visiting with patients.
The hospital cannot be responsible for theft or damage to items left in your vehicle. Please refrain from leaving valuables in your car.

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Standard Precautions

 

The Centers for Disease Control has recommended that hospitals institute "Standard Precautions" for the protection of patients and staff against transmission of communicable diseases. These precautions involve the use of protective equipment by the staff when handling blood and body fluids during the care of all patients. You may notice our staff wearing some protective apparel, depending on the type of care being given to you. We want you to know that this is part of our routine and to assure you are comfortable that these protective measures are being followed for your protection.

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Non-Smoking Campus

 

To promote good health, smoking is not permitted on our campus. If you smoke, your doctor may need to prescribe a smokeless nicotine substitute such as a patch or gum while you are in the hospital. The hospitals' nursing staff will provide you information on smoking cessation programs available in the community at your request.

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Telephone and Television

 

Each patient bed is equipped with a direct dial telephone with private extension number. When your room assignment is made, you will be provided the number for your extension which may be used to receive incoming calls or to make out-going calls. Telephone amplifiers and T.D.D. (telephone device for the deaf) are available to the hearing impaired patients free of charge. For information or to make arrangements for these devices ask your nurse.

Room 240....................480-824-1235

Room 241, Bed 1.......480-824-1319

Room 241, Bed 2.......480-824-1238

Room 242, Bed 1.......480-824-1275

Room 242, Bed 2.......480-824-1236

Room 243, Bed 1.......480-824-1273

Room 243, Bed 2.......480-824-1239

Room 244, Bed 1.......480-824-1245

Room 244, Bed 2.......480-824-1246

Room 245, Bed 1.......480-824-1282

Room 245, Bed 2.......480-824-1241

Room 246, Bed 1.......480-824-1247

Room 246, Bed 2.......480-824-1248

Room 247, Bed 1.......480-824-1243

Room 247, Bed 2.......480-824-1308

Room 248, Bed 1.......480-824-1249

Room 248, Bed 2.......480-824-1251

Room 249, Bed 1.......480-824-1250

Room 249, Bed 2.......480-824-1237

Room 250, Bed 1.......480-824-1240

Room 250, Bed 2.......480-824-1242

Room 251, Bed 1.......480-824-1244

Room 251, Bed 2.......480-308-7716

Each patient bed is also equipped with an individual television. The hospital provides a liberal selection of channels on its satellite television system for your entertainment.

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Visiting Hours and Guidelines

 

At Arizona Spine and Joint Hospital, we strive to maintain the highest quality of care and safety for our patients. To accomplish this goal we need your assistance with the following visitation guidelines:
Visiting hours are 7 a.m. to 9 p.m.

Rooms at Arizona Spine and Joint Hospital are semi-private, please limit visitors to two (2) per patient. If, at any time, the nursing staff feels the care of the patient is compromised visitation will be limited. No children will be allowed to stay in the room unsupervised. For the security of our patients and staff, the hospital’s public entrances are locked daily, after 4:30 p.m.. Visitors are asked to use the monitored entrance on the East side of the building after 4:30 p.m.. For your protection, and that of your visitors, patient bathrooms are for use by patients only. There are public restrooms throughout the hospital for visitors and staff.

Visitors with infectious diseases, particularly upper respiratory infections, should not visit post-operative patients because of the risk of surgical wound infections. If your visitor does have symptoms of an infection, please consult the nurse for advice regarding visitation.

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Access Notice for Persons with Special Needs

 

Arizona Spine and Joint Hospital and all of its programs and activities are accessible to and usable by disabled persons, including persons with impaired hearing and vision. Access features include:

  • Convenient off-street parking designated specifically for disabled persons. This parking is available adjacent to all public access doors.

  • Curb cuts and ramps between parking areas and buildings.

  • Level access into the facility. This facility has no elevators or stairways leading to service areas above the ground level floor.

  • Fully accessible offices, meeting rooms, bathrooms, public waiting areas, patient treatment areas including patient rooms and examination rooms, and other public facilities.

  • A full range of assist and communication aids provided to persons with impaired hearing, speech or manual skills, without additional charges for such aids. Some of these aids include:

    • Qualified sign language interpreters for the deaf.

    • A twenty-four hour telecommunication device for the deaf (TTY/TDD).

    • Accessible TTY/TDD devices for patients and other customers.

    • Readers and/or taped materials for the blind and large print materials for the visually impaired.
    • Flash cards, alphabet boards and other communications tools.

    • Assist devices for persons with impaired manual skills.

If you require any of these devices, or other devices or assistance, please let the receptionist or your nurse know.

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Non-Discrimination Policy

 

Arizona Spine and Joint Hospital does not exclude, deny benefits to, or otherwise discriminate against any person on the ground of race, color, or national origin, or on the basis of disability or age in admission to, participation in, or receipt of the services and benefits of any of its programs and activities or in employment therein, whether carried out by Arizona Spine and Joint Hospital directly or through a contractor or any other entity with whom Arizona Spine and Joint Hospital arranges to carry out its programs and activities.

This statement is in accordance with the provisions of Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, and Regulations of the U.S. Department of Health and Human Services issued pursuant to the Acts, Title 45 Code of Federal Regulations Part 80, 84, and 91. (Other Federal Laws and Regulations provide similar protection against discrimination on grounds of sex and creed.)

If you have questions concerning this policy, or in the event of a desire to file a complaint alleging violations of the above, please contact the hospital Compliance Officer at 480-832-4770.

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